Frequently Asked Questions.
Using clim8 technology
This can happen when your Core8 or the batteries (Gloves) are not charged or fully snapped/plugged onto the landing pad on your garment. This problem can happen if the care instructions have not been respected.
This can also naturally occur as your garment ages and the conductive yarn is exposed to normal wear and tear.
If these two conditions are met and the problem occurs within three months after the date of purchase, please bring back your product to your retailer.
This can happen if you have calibrated a very high temperature (usually up to 40°C). In this case, please re-calibrate your glove in comfortable conditions.
If you still feel some very uncomfortable heat, similar to a burn, remove immediately the Core8 or the batteries and bring the product back to your retailer.
Using clim8 app.
Timing charge can vary depending on your core8 version or the batteries you have. It can vary from 120 to 150 minutes if it has been fully discharged. You can check the battery status on your clim8 app.
Core8: the LED light stops blinking when fully charged.
Gloves batteries: The LED light on the charger turns green when fully charged.
Any clim8 equipped garment is supposed to be worn as a first layer or to be close to the skin to monitor your temperature. Clim8 technology has been tested in action, and you can trust it will improve your comfort in the cold. However, it cannot replace an entire outdoor apparel and you should always adapt your equipment to the climatic conditions. You can find some very useful tips and tricks for dressing in the winter on our website.
On the first connection, you will be asked to give basic information about yourself such as size, age, weight or gender. These information are required to create your thermal ID. Every individual has his own thermal needs according to size, age, weight or gender.
Without those information, it is not possible to use Clim8 technology as it is based on an intelligent interpretation of these data and your real-time body temperature.
We are working on improving the User Experience on our app on a daily basis. As a result, a clim8 app update might occur. Every update will not crush your previous data. Updating the app might take only a few minutes, depending on your internet connection.
Yes, you can wash your garment, as long as you take the Core8 off before, and respect the care instructions on the clothes.
To clean gloves powered by Clim8 technology, use a wet rag, wipe delicately and let dry far from any source of heat or direct sun. Please make sure to remove the batteries before any action and check the care instructions on your gloves.
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